DermaGut respects your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by DermaGut. The effective date for the validity of these conditions is 27/03/2024, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.
Webshop software
Shopify
We purchase web hosting and email services from Shopify and YourHosting. They process personal data on our behalf and do not use your data for their own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Shopify and YourHosting have taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Shopify and YourHosting are obliged to maintain confidentiality on the basis of the confidentiality agreement. We use the services of Shopify for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Shopify does not have access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Shopify payments
To process (part of) the payments in our webshop, we use the Shopify payments platform. They process your name, address and place of residence details and your payment details such as your bank account or credit card number. Shopify payments has taken appropriate technical and organizational measures to protect your personal data. Shopify payments reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Shopify payments shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of Shopify payments' services for which they engage third parties. Shopify payments does not store your data for longer than is permitted under the statutory terms.
Reviews
WebshopKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Bol.com
We collect reviews via the Bol platform. If you leave a review via Bol, you are required to provide your name and email address. Bol shares this information with us so that we can link the review to your order. In some cases, Bol may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with Bol. They use this information solely for the purpose of inviting you to leave a review. Bol has taken appropriate technical and organizational measures to protect your personal data.
Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL uses subcontractors, PostNL will also make your information available to these parties.
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with DHL. DHL uses this information only for the purpose of executing the agreement. In the event that DHL uses subcontractors, DHL will also make your information available to these parties.
External sales channels
We sell (part of) our articles via the Bol platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In certain cases, DermaGut may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We will retain your data for as long as you are a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for this. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.
Your rights
Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can invoke these rights. In principle, in order to prevent misuse, we only send transcripts and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests; in the event of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
The document is otherwise the same, but now "iMounts" has been replaced by "DermaGut". If you need any further adjustments, please let me know!